Welcome to SharePuzz, the app that turns your own photos into jigsaw puzzles you can solve alone or with a friend. This guide walks you through the game modes, how to play together online, and answers to common questions.
SharePuzz takes a photo from your phone, slices it into pieces, and turns it into a jigsaw puzzle. Play on your own, or connect with a friend and solve a puzzle together in real time. There is no account to create and nothing to sign up for.
Creating any online room (Co-op, Versus, or tic-tac-toe) requires a subscription (monthly or yearly, through the App Store or Google Play). The person who is invited can join for free from the home screen — so as long as one of the two players has a subscription, both can play. Single mode is always free. Current price, any free trial, and billing details are shown in the App and on the store listing; those displays prevail.
When you start a puzzle, pick a grid size anywhere from 5×5 up to 10×10 — the higher the number, the more pieces and the greater the challenge.
To rearrange pieces, drag one tile on top of another to swap their positions. Keep swapping until the picture is complete.
To join a friend's online room instead of creating one, use Join (D) on the home screen — see section 5.
Here is the flow for Co-op. Versus works the same way — just pick the Versus card instead. For tic-tac-toe, start from the minigame option after you open an online mode (no photo upload).
The person you invite can join for free — they do not need a subscription of their own. A room holds only two people.
Every online room has a short room code — 8 characters, shown in a friendly form like ABCD-WXYZ. You can share a room in three ways: send the code, copy the code, or show a QR code for the other person to scan.
From the room screen you can send the code straight to a friend through your messaging app of choice, or copy it to the clipboard and paste it wherever you like.
The person who created the room can display a QR code on their screen. The other player then scans it to join. Use the scanner inside SharePuzz (on the Join screen), not your phone's built-in camera app.
Joining is free and works even without a subscription of your own, as long as the host has one.
You don't need to pick a mode when joining. The app reads the code and automatically takes you to the right game — Co-op, Versus, or the tic-tac-toe minigame.
Please take a quick look here before contacting us — most questions are answered below.
Most of the time, Restore Purchases fixes this. Try the steps for your phone below.
iPhone (App Store):
A purchase won't restore if you're signed in with a different Apple ID than the one you bought with. You can check your current Apple ID and subscriptions in the Settings app → your name at the top → Subscriptions.
Android (Google Play):
A purchase won't restore if you're signed in with a different Google account than the one you bought with. You can check in the Play Store → your profile icon → Payments & subscriptions → Subscriptions.
Local app data resets when you reinstall, but your subscription itself is still held by your Apple ID / Google account. Use Restore Purchases (see Q1) to bring it back.
This only works within the same platform. If you switched between iPhone and Android, see Q3.
No. The Apple App Store and Google Play are completely separate billing systems, so subscriptions cannot transfer between them. This isn't specific to SharePuzz — it's normal for any app that doesn't have its own login system.
If you do switch platforms, please:
Switching within the same platform (iPhone to iPhone, or Android to Android) is fine — just use Restore Purchases (Q1).
Tap the info icon (ⓘ) at the top right of the home screen, open About SharePuzz, and tap Manage / cancel subscription to open your store's management screen. (You can also reach it from the purchase screen.) Note that uninstalling the app does not cancel your subscription.
When you tap the Co-op (B) or Versus (C) card, the app checks that it can reach the server before moving on. If that check fails, you'll see this message right away (by design — so you don't get stuck later, after choosing a photo). Common causes:
If it keeps failing, please contact us. Single (A) mode works offline, so you can always play it regardless of your connection.
Please check the following:
In most cases, simply creating a fresh room solves it.
The app automatically tries to reconnect once your connection returns. However, a room with no one connected for more than 24 hours is automatically discarded — in that case, please create a new room.
Try closing the app and reopening it. If the connection dropped briefly, you'll see a message on screen indicating it is reconnecting.
Creating many rooms in a short time temporarily limits new rooms. Please wait a little and try again.
Close the app and rejoin with the same room code — you can pick up where you left off. If it still happens, please contact us and include the time it occurred and the room code.
We're sorry about that. Please contact us with the time it occurred and the room code, and we'll check our server logs.
To prevent accidental exits during play, there's a two-step confirmation. If the app still closes on you unexpectedly, that may be a bug — please let us know.
Display quality can vary with your device and the original photo. Try a different image; if it still looks wrong, please contact us.
So we can look into your issue, please include as much of the following as you can:
For older events, we may not be able to investigate if they fall outside our server log retention period, so please get in touch as soon as you can. If it looks like a temporary connection glitch, try once more first, and let us know if it happens again.
For bug reports or questions, please email us:
Email: bsx-adm@admat.at
We read every message and will do our best to reply as soon as we can.
When you write, please copy the device ID shown on the "About SharePuzz" screen and paste it into your message — it helps us investigate faster.